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Support
Last updated: July 31, 2026
For account access, curriculum, progress, swing upload, privacy, or safety questions, contact Benjamin Dirck at the monitored address below.
dirck.ben@gmail.com
Do not send your password, access token, recovery code, private video, payment information, or government identification.
What to include
- your username, if the question concerns an account;
- whether you are using the website, iPhone/iPad, or Android;
- a short description of what happened and what you expected;
- the approximate date and time of the problem; and
- the safe request ID shown with an error, if one was provided.
A request ID helps locate a technical event but is not a password. Avoid screenshots that reveal private account or video information.
Common requests
Cannot sign in
Confirm the username and password carefully, then wait before retrying if the app reports too many attempts. Support may provide an expiring recovery process after verifying account control. Support will never ask for your current password.
Progress looks wrong
Stay signed in to the affected account, reconnect to the internet, and allow synchronization to finish. Do not reset progress unless you intend to remove the local record.
Swing upload failed
Use MP4, MOV, M4V, or WebM; keep the file under 95 MB and five minutes; and keep the app open during the foreground upload. Do not email the video to support. Tell us the error message and approximate time instead.
Privacy or account deletion
Read the Privacy Policy or follow the account-deletion instructions. Use the subject “Privacy request” or “Delete my account” so the request can be recognized promptly.
Security or unsafe content
If you believe an account or private video was accessed without permission, stop using the affected session and email with the subject “Security concern.” Describe the issue without copying credentials or private media into the message.
External videos and products
YouTube and equipment links open external services. For playback, order, shipping, return, or third-party account problems, contact that service directly. Dirck Golf School support can correct a broken curriculum link but cannot manage a YouTube, Amazon, Apple, or Google account.